Returns & Exchanges
At SBC Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact, and include a note with your order number and authorization code inside.
Ship to SBC
Affix the provided shipping label or use a tracked courier service to send your parcel back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing